FAQs

Which payment method do you accept?

We accpet paypal.

How can I track my package?

Once your order ships, you'll have a tracking number and you can track the package on the carrier's tracking tool. We will send the tracking number to your email. Usually you can track it on www.17track.net

How long does it take to ship the product?

order processing time
Order processing time: 1-3 working days
Transportation time:
Delivery time: 3-4 working days
For specific policies, please refer to Shipping Policy.

If I purchased a standard product and returned it, how long does it take to receive my refund?

Your refund will usually arrive within two business days, depending on the bank or credit card company.

Do I need to pay customs fees and import duties on my order?

No, the customs fee and import tax are borne by us and do not need to be paid by the customer.

Can I cancel the order?

We can only process cancellations for orders that have not yet shipped. Please email (service@epexercisenplay.com) with your order details. We will take full orders and provide a full refund
We will not be able to fill an order once it is in Shipped status.

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